We collect only the essential information needed to provide our monitoring service effectively. We are committed to data minimization and only collect what is necessary for the functionality of our service.

Account Information

When you create an account with AliveStatus, we collect the following information:

• Email address: Used for account creation, login, and sending monitoring notifications
• Password: Encrypted and securely stored using industry-standard hashing algorithms
• Account timestamps: Account creation date and last login information for security purposes
• Profile information: Optional company name and contact preferences

Monitoring Data

To provide our monitoring service, we collect and store the following data about your monitored websites:

• Website URLs: The specific websites you choose to monitor
• Response data: HTTP response times, status codes, and response headers
• Uptime statistics: Historical uptime and downtime data for reporting purposes
• Incident information: Details about downtime incidents including timestamps and resolution times
• Monitoring configuration: Check intervals, notification settings, and alert preferences

Your data is used exclusively to provide and improve our monitoring service. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Primary Service Functions

• Website Monitoring: Continuously check the availability and performance of your specified websites
• Incident Detection: Identify and track downtime events and performance issues
• Notification Delivery: Send email alerts when incidents occur or are resolved
• Report Generation: Create uptime reports, SLA metrics, and performance analytics
• Account Management: Maintain your account settings, preferences, and subscription status

Service Improvement

We may use aggregated, anonymized data to improve our service performance, identify trends, and enhance our monitoring capabilities. This data cannot be used to identify individual users or their specific websites.

Communication

We use your email address to send you important service-related communications, including:

• Monitoring alerts and incident notifications
• Account security notifications
• Service updates and maintenance announcements
• Billing and subscription information

Your data is protected with enterprise-grade security measures. We implement multiple layers of security to ensure your information remains safe and confidential.

Security Measures

• Encryption: All data is encrypted both in transit (using TLS/SSL) and at rest (using AES-256 encryption)
• Secure Authentication: Passwords are hashed using industry-standard bcrypt algorithms
• Access Controls: Strict role-based access controls limit who can access your data
• Regular Security Updates: Our systems are regularly updated with the latest security patches
• Monitoring: Continuous security monitoring and intrusion detection systems
• Secure Infrastructure: Hosted on secure, compliant cloud infrastructure

Data Retention Policy

We retain your data only as long as necessary to provide our services and comply with legal obligations:

• Monitoring Data: Retained for 12 months to provide historical analysis and trending
• Account Information: Retained while your account is active and for 30 days after deletion
• Incident Reports: Retained for 24 months for SLA reporting and compliance purposes
• Billing Information: Retained for 7 years as required by financial regulations

Data Deletion

When you delete your account, we permanently delete all your personal data within 30 days, except where we are required by law to retain certain information for longer periods.

Limited Data Sharing

We may share limited data only in these specific, necessary circumstances:

• Service Providers: We work with trusted third-party service providers who help us operate our service, such as cloud hosting providers and email delivery services. These providers are contractually bound to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We will provide notice and ensure your data continues to be protected under this privacy policy.
• Consent: We may share your information with your explicit consent for specific purposes not covered by this policy.

Third-Party Services

Our service integrates with certain third-party services to provide functionality. These integrations are limited to:

• Payment processing through Stripe (for billing purposes only)
• Email delivery services for notifications
• Cloud infrastructure providers for hosting and data storage

You have full control over your personal data and privacy settings. We respect your rights and make it easy for you to manage your information.

Your Data Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Update or correct any inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Portability: Export your monitoring data in a machine-readable format
• Restriction: Limit how we process your personal data in certain circumstances
• Objection: Object to processing of your personal data for specific purposes

How to Exercise Your Rights

You can exercise most of these rights directly through your account settings. For other requests or questions about your data, you can contact us through:

• Email: privacy@alivestatus.com
• Account Settings: Manage your data and privacy preferences directly in your account
• Support Center: Submit a privacy-related support request

Response Time

We will respond to your privacy requests within 30 days. For complex requests, we may extend this period by an additional 60 days and will notify you of any delay.

We use minimal cookies and tracking technologies to provide and improve our service. We believe in transparency about what data we collect and how we use it.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our service. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when you close your browser

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please don't hesitate to contact us. We're committed to addressing your concerns promptly and transparently.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by email and update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Last Updated: January 2024